NCR Aloha 101: Everything You Need To Know 2024
NCR Aloha is a leading restaurant technology solution that works with Deliverect. In this introductory NCR Aloha 101 guide, we'll explore key features as well as share valuable tips for effective implementation.
NCR Voyix (formerly NCR Aloha) has emerged as a leading restaurant technology solution, seamlessly integrating with Deliverect Restaurants. Our introductory guide, NCR Voyix 101, explores its essential features and provides tips for effective implementation.
NCR Voyix provides various hardware and software solutions for managing restaurants of all shapes and sizes, from food trucks to international franchises. It can adapt to different dining concepts, such as fast casual, fine dining, and fast food.
With 140 years of experience, NCR Voyix has solidified its position as a global technology leader. Today, its platform supports over 20 million devices and handles transactions worth $227 billion monthly.
In a competitive market where technology investment is crucial for differentiation and operational efficiency,38% of restaurants are looking at investments in technology, such as POS systems and digital signage, to improve their operations and gain a competitive advantage. This expert guide explains how NCR Voyix can boost your restaurant's performance.
ABOUT NCR Voyix
What is NCR Voyix?
NCR combines cutting-edge software and hardware to deliver end-to-end restaurant management and POS solutions. Aiming to boost overall operational efficiency—from payments to food prep and delivery—it enables restaurants to refine operations and gain critical insights for decision-making.
Based in Atlanta, with a legacy dating back to its founding in Dayton, Ohio, in 1884, NCR has grown its global presence to 35 countries with approximately 16,000 employees. Initially known for producing the first mechanical cash register in 1879, "NCR" stands for National Cash Register Company.
In October 2023, the company transitioned to NCR Voyix Corporation, splitting into NCR Voyix, focusing on digital commerce, and NCR Atleos to ATMs, both publicly traded.
NCR Voyix SOLUTIONS FOR RESTAURANTS
NCR Aloha transforms restaurant management with two primary solutions: Aloha Cloud and Aloha Essentials, both available through a monthly subscription.
NCR Aloha Cloud by NCR Voyix
Aloha Cloud presents a cloud-powered point-of-sale system compatible with Android devices. It's the ideal solution for restaurants on the rise that aim for straightforward operations. Its flexibility suits various dining settings, from quaint, independent eateries to burgeoning restaurant chains.
NCR Aloha Essentials
Aloha Essentials is a robust Windows-based POS system for restaurants with complex operations, high transaction volumes, and growth. It offers extended support and over 250 integrations; its scalability makes it ideal for any size—from single locations to multi-establishment chains.
SOLUTION FEATURES
NCR's solutions are crafted to align with each restaurant's unique demands. Both Cloud and Essentials share several vital functionalities while offering exclusive features tailored to diverse needs.
Core Features and Add-Ons
NCR Voyix provides solutions tailored to restaurants' unique needs, offering shared core features such as payment processing, restaurant-grade hardware, and customer care. Depending on the chosen solution, add-ons include email marketing, online ordering, and advanced reporting tools.
In addition, depending on the needs of the restaurant, the following features are considered add-ons:
Email marketing is directly available with Cloud and as an optional add-on for Essentials.
Aloha Essentials package includes online ordering, QR code-based contactless orders and payments, advanced reporting, business intelligence, and gift cards. These features are also available as add-ons for the Cloud version.
Cloud and Essentials solutions offer the chance to integrate complementary functions for more advanced management.
COMPLEMENTARY FEATURES
With NCR, restaurants can elevate their operations by integrating complementary features tailored to their needs, including:
Advanced loyalty and marketing.
Digital signage.
Payroll.
Labor and Inventory Management.
REGISTRATION AND SETUP
Once you have reviewed the features of the two solutions, you can proceed with the registration process by following these steps.
Go to the NCR contact page —Or access the Deliverect Restaurants NCR Voyix integration page here.
Submit the registration form.
An NCR team member will reach out for a demo and to answer any questions about pricing and custom options.
PRICING
Restaurants can choose between NCR Aloha Cloud or Essentials through a monthly subscription. The subscription includes hardware, software, payment processing, concierge services, and 24/7 live support to assist with system and menu setup.
Pricing is customized to your restaurant's specifics, influenced by hardware choices, added features, size, and employee count. Initial implementation costs are also customized.
NCR VOYIX HARDWARE
NCR Voyix 's lineup includes POS systems, mobile solutions, kitchen gadgets, back-office equipment, printers, and payment devices, all designed for the hustle of restaurant life:
POS Terminals:
Models available in advanced and standard options, featuring sleek designs, high performance, and robust security, including
PX15 Advanced POS Terminal
CX Series POS Terminals
Mobile POS:
Enhance customer experience with versatile, fast, and efficient mobile POS devices, allowing service directly at tables. Available choices:
Axium EX8000
7779 Tablet
Kitchen Hardware:
Durable and efficient kitchen-specific hardware, including controllers, displays, and interaction devices. Available choices:
KC5 Kitchen Controller
KT2200 Kitchen Touch Display
Bump Bar
Back of House:
For smooth internal operations, including inventory and staff management. Available choices:
N4000
S600
Printers:
Fast thermal printers for quick transactions. Available choice:
7199 Printer
Payment Solutions:
Secure, versatile terminals and pinpads. Available choices:
Verifone Engage M400 PCI 5.x Pinpad
Equinox Luxe 8500i
Equinox Luxe 6200m PCI 5.x Pinpad
Ingenico Moby 5500
ADVANTAGES
Investing in NCR means:
Efficient, secure cloud management from anywhere.
Easy integration with other apps.
Secure payments using EMV (Europay, Mastercard, and Visa) and NFC (Near Field Communication).
Flexibility and scalability to suit any restaurant size.
Loyalty and marketing programs to keep customers coming back.
Synchronized ordering across stations for consistent and efficient service.
Data insights to drive profits and find cost savings.
Streamlined POS Integrations with Deliverect Restaurants
The integration between NCR Voyix and Deliverect Restaurants consolidates orders from multiple delivery platforms into the POS system, simplifying operations and ensuring menu synchronization across all channels.
Deliverect Restaurants integration consolidates orders from delivery platforms into the NCR POS system, providing comprehensive access to all orders on a single device and enabling online menu synchronization.
TIPS TO MAXIMIZE NCR FEATURES
Leverage NCR POS data to improve your restaurant's loyalty programs and marketing and boost sales. Here are some tips.
Boost Sales with Email Marketing
Crafting winning email campaigns is simple. Consider these tips:
Send personalized messages about events and special menu offers.
Contact inactive customers with a "We Miss You" message using NCR's insights.
Offer discounts and promotions via email.
Send birthday emails to increase transaction rates and revenue since 77% of consumers feel this content encourages brand loyalty.
Promote Loyalty Programs
This system makes it easy to create loyalty programs with rewards for every dollar spent. Consider the following:
Implementing a referral system for bonus points.
Creating tailored promotions and rewards for top customers by analyzing their buying habits.
Make Data-Driven Decisions with the NCR Console
NCR Console, a key feature of Aloha Essentials, provides valuable insights for decision-making through report generation. Here are some tips:
Use the calendar view to access hourly breakdowns and gain a quick overview of information.
To improve performance, compare sales and labor KPIs across all locations, detect patterns, and share best practices among branches.
Align accurate data with goals and forecasts for strategic moves.
Export reports for Excel or integrate them into your payroll and accounting systems.
Embrace NCR for a holistic approach to managing your restaurant. From an intuitive POS system and durable hardware to customer and staff management tools, it streamlines operations and delivery services. Cloud integrations and bespoke loyalty programs are the beginning of transforming your business.
The partnership between NCR Voyix and Deliverect Restaurants further streamlines your processes, enabling centralized and efficient management. This collaboration offers a solution to your customers' demand for quick and secure services.