Peter Pane

Highlights – TLDR

1. Rapidly Growing Burger Chain Entering its 10th Year: Peter Pane operates 250 locations of its burger and bar restaurant chain in Germany and Austria, employing 2300 staff. It relies on Lieferando, Wolt, and Uber for deliveries and uses Deliverect to manage and consolidate delivery orders.

2. Deliverect Dispatch Streamlines Delivery Operations: Deliverect played an integral role in streamlining delivery operations across the company. It integrated a POS system and used Deliverect Dispatch to assign drivers and coordinate deliveries.

3. Deliverect x Uber Direct: Deliverect’s partnership with Uber Direct has been a big part of Peter Pane’s success. It allows the company to offer a white-label delivery service in many locations.

4. High Hopes for the Future: With ambitions to be Germany’s most popular restaurant, Peter Pane knows Deliverect will be a big part of the brand’s further expansion plans.

Peter Pane is a 250-location burger restaurant chain operating in Germany and Austria. The company currently employs 2,300 people and has ambitions to grow further. Delivery is an integral part of the business, and Peter Pane uses Lieferando, Wolt, and Uber, as well as an in-house delivery system.

As Peter Pane enters its tenth year, owner and Managing Director Patrick Junge explains the journey the business is on:

“We started learning to walk on our own in the delivery business, which went quite well but with a significant amount of manual effort. Deliverect helped us grow up and automate processes as much as possible.”

Deliverect Dispatch simplifies Peter Pane’s delivery operations.

Using Lieferando, Wolt, and Uber for deliveries, depending on the restaurant location, Peter Pane has to manage complex delivery operations. 

“In the past, we used various handhelds or tablets in the restaurants to manually transfer orders from different platforms and channels to the POS system,” Patrick explains.

Deliverect’s order management system allowed Peter Pane to eliminate the tablets. Deliverect automatically adds orders to the POS system, eliminating the need for manual transfer.

“Now, Deliverect consolidates this and automatically sends orders to the POS system, greatly simplifying things for us,” Patrick adds, “We can prepare food promptly, on time, and with the highest quality.”

Deliverect Dispatch seamlessly connects the POS orders to the delivery side of the business. It helps the team assign orders to the best possible delivery partner to get the food to the customer as quickly as possible.

“The system also assigns a driver to each order, ensuring that the guest receives their food on time,” Patrick adds.

He explains how Deliverect is adaptable depending on the needs of each location. “Deliverect has been very helpful in configuring settings for us. We can set individual criteria per location with Deliverect, determining when deliveries should be made.”

Peter Pane utilizes Deliverect’s partnership with Uber Direct to take control of the delivery experience

Peter Pane also offers its own delivery service through Uber Direct. It relies on Deliverect’s partnership and software integration with Uber to offer the fastest possible deliveries to its customers. When integrated with Deliverect Dispatch, the white-label delivery solution allows Peter Pane to own the delivery process and utilize Uber’s extensive network of drivers.

Patrick explains how Uber Direct’s growth has helped Peter Pane in more and more locations: 

“It's great that Uber Direct is growing even faster than Peter Pane – that's really cool. They're already present in 90 cities in Germany, which is quite impressive in such a short time.”

“It's beneficial for us because wherever we are, we have the option of Uber Direct delivery,” Patrick adds. So, it's also a foundation for further revenue growth.”

Using Deliverect Dispatch, the brand can offer the best delivery partner for each order, no matter the location, as Patrick explains: 

“Deliverect Dispatch allows us to create direct routes from the order to either Uber Direct or another delivery software, ensuring that drivers are selected based on predefined criteria.” 

Peter Pane eyes market leader position in partnership with Deliverect Dispatch

Patrick has high hopes for the future and believes Peter Pane can achieve even more aggressive growth with Deliverect as a partner. 

“Our goal at Peter Pane is to be the most popular restaurant in Germany, both in-house and in delivery,” he reveals.

He says the delivery experience has to be exceptional to achieve this lofty ambition, and Deliverect has put them on the right track.

“Deliverect as a partner continuously enables us to explore new development opportunities in the future. This flexibility and the highest level of service are what I believe have had the most significant impact and will continue to drive us forward in the future.”

“I can only recommend Deliverect to anyone looking to succeed in the delivery business.” Patrick adds, “On behalf of all the employees at Peter Pane, thank you very much.”