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    Tío Papelón's Success Story: Benefits of Using Deliverect and SumUp for Restaurant Operations

    9750€

    Avg savings by reduced errors

    28300€

    Increase in turnover

    25%

    Increase per order

    Ángel Higuera, Director, Tío Papelón

    "The main advantage of working with Deliverect and SumUp is the practicality they offer with online ordering."

    Guided Tour

    Tío Papelón first opened in Barcelona in 2018. Behind this restaurant is a young Venezuelan with extensive experience in the restaurant industry. To expand and bring its Venezuelan dishes to other locations throughout Spain, the Tío Papelón team decided to start working with two tools: Deliverect y SumUp.

    Ángel Higuera, Director of Tío Papelón, shares his experience with the Barcelona location where they started and the second location they have opened in the heart of Madrid. Higuera is confident that he will continue to rely on Deliverect and SumUp to increase the number of stores and enhance the business.

    Food With a Venezuelan Flair

    Tío Papelón:

    Tío Papelón offers a wide variety of Venezuelan dishes, including popular favorites like arepas, tequeños, cachapas, and aguita de sapo. Empanadas are also on the menu, with several options to choose from. The restaurants have been very well received in Spain, as reflected in their Google reviews: 3,262 reviews giving them an average score of 4.6 out of 5. They also have over 55,000 followers on their Instagram account, where many posts exceed 1,000 interactions.

    Improving Delivery Efficiency

    Tío Papelón embraced a unique business model that highlights the unity characterizing Venezuelans and the essence of their cuisine. However, desire and experience alone were not enough to overcome the most significant challenge faced by restaurant businesses offering delivery: the time it takes to process an order.

    Improving efficiency became the top priority for Tío Papelón, which struggled with delivery during its initial months of operation. The influx of orders was so overwhelming that the team couldn't manage them all because they were processed manually, one by one. Determined, Ángel Higuera and his team sought automated solutions to enhance order management. These tools allowed orders to enter the kitchen directly from delivery platforms, significantly increasing efficiency.

    Improving Delivery Efficiency

    Tío Papelón embraced a unique business model that highlights the unity characterizing Venezuelans and the essence of their cuisine. However, desire and experience alone were not enough to overcome the most significant challenge faced by restaurant businesses offering delivery: the time it takes to process an order.

    Improving efficiency became the top priority for Tío Papelón, which struggled with delivery during its initial months of operation. The influx of orders was so overwhelming that the team couldn't manage them all because they were processed manually, one by one.

    The first Barcelona location occasionally paused their order platforms to prevent overload and manage some orders. Despite this, a backlog of local and delivery orders remained. Determined, Ángel Higuera and his team sought automated solutions to enhance order management. These tools allowed orders to enter the kitchen directly from delivery platforms, significantly increasing efficiency.

    Deliverect: The Solution to Automate the Delivery Process

    SOLUTION

    To continue growing and addressing issues with delivery orders, Tío Papelón found a solution: SumUp and Deliverect. They began working with both at the end of 2021.

    The collaboration between Deliverect and Tío Papelón has had a significantly positive impact on all aspects of the restaurant's operations. Deliverect has supported Tío Papelón throughout the entire process of automating online orders. With Deliverect, Tío Papelón no longer makes mistakes in orders from delivery platforms because the automation eliminates the need for manual order entry. Saved time can now be used elsewhere in the business.

    Deliverect's inventory tracking feature has helped Tío Papelón manage its stock better, which has been a great help for the kitchen teams and updating menus on various delivery platforms in real-time.

    Ángel Higuera, Director, Tío Papelón

    "A friend suggested using automated sales systems. SumUp and Deliverect provided valuable insights: tracking sales, identifying seasonal trends, and comparing store performances. I needed a team and found it in SumUp and Deliverect."

    Guided Tour

    SumUp: A Trusted Partner

    Tío Papelón started working with SumUp, a company that offers a payment terminal (POS) that connects via Bluetooth and its own mobile app.

    Tío Papelón and SumUp have been collaborating for over a year, which has significantly impacted Tío Papelón's day-to-day operations by streamlining payments and reducing waiting times.

    SumUp has many advantages:

    • It is a portable payment terminal with Wi-Fi.

    • Its operation is simple, intuitive, and highly efficient. The Pro payment system also provides advanced data and reporting, allowing the setup of loyalty programs and the simultaneous processing of multiple orders.

    • Restaurants can benefit from sales tracking functionality and real-time revenue tracking features.

    Get your online orders integrated to SumUp POS

    Deliverect has partnered with SumUp POS to build a reliable two-way integration so you can manage your online orders from a single point-of-sale with ease.

    New Technologies to Improve Customer Experience

    By working with SumUp and Deliverect, Tío Papelón has collected crucial data and information through the sales tracking feature. This data has allowed them to conduct real-time analysis, such as identifying the best-selling dishes during a given timeframe. This information has been key for Tío Papelón to adjust its commercial strategy, ultimately improving the customer experience.

    "Deliverect's impact on error reduction has been very positive while working with SumUp is super convenient and fast."

    —Ángel Higuera, director of Tío Papelón

    The Numbers Speak for Themselves

    RESULTS

    The figures show what Tío Papelón, SumUp, and Deliverect have achieved by working together:

    • By reducing order errors, Tío Papelón saves EUR 814 per month.

    • Monthly turnover has increased by EUR 2,000-2,500.

    • Customers spend approximately 25% more per order.

    In one year, from January 2022 to January 2023, these are the results: a growth of 14.75%, which is EUR 2,360 more revenue per month; order errors have been reduced from 6% to 1%, saving EUR 814 per month; on average, customers pay EUR 3.50 more per order.

    Tío Papelón now handles orders faster and more efficiently. It has increased its sales and, consequently, its profits.

    9750€

    Avg savings by reduced errors

    28300€

    Increase in turnover

    25%

    Increase per order

    Continuing to grow with Deliverect and SumUp

    Working with SumUp and Deliverect is essential for Tío Papelón to continue growing. Although, for now, it has two restaurants, the future of this business is to continue bringing Venezuelan food to the rest of Spain, thanks to working with SumUp and Deliverect.

    Book a 1-on-1 guided demo

    Get in touch for a free demo with one of our Deliverect experts, or create an account and see how you could start streamlining your online orders.

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