Highlights — TLDR

1. Rapid Expansion of a Pasta Legend: Bavet, a Belgian restaurant chain, has rapidly grown to 11 locations in five years, offering a unique spaghetti dining experience.

2. Significant Delivery and Takeaway Segment: Delivery and takeaway services are crucial for Bavet, contributing significantly to revenue and customer satisfaction.

3. Streamlining Operations with Deliverect: Bavet faced operational challenges with multiple delivery channels but streamlined order processing and compliance using Deliverect.

4. Enhanced Customer Connection: The efficiency gained from Deliverect's integration has allowed Bavet staff to focus more on creating memorable dining experiences for customers.

5. Operational Efficiency and Cost Reduction: Deliverect's solution has led to more efficient operations, reduced staff costs, and minimized errors, enhancing overall service quality.

Bavet delivers spaghetti to pasta lovers across 11 locations - using Deliverect’s software.

Headquartered in Belgium, Bavet brings its customers “the world’s second-best spaghetti, since your grandmother makes the best.” In just five years, the restaurant chain has created a community of spaghetti fans across 11 locations in both Belgium and The Netherlands. But while in-house dining is Bavet’s priority, spaghetti lovers at home must be served too! Enter delivery and takeaway – and Deliverect.

Building on a unique dining experience

2016 marked the rise of a pasta legend in the form of Bavet’s first location in Ghent, Belgium. Since then, the spaghetti-maker hasn’t dropped the (meat)ball. “We currently operate eleven restaurants,” explains Bavet brand activation officer Margaux Verbeeck. “The vibe of each interior is completely different and constantly evolving. We want customers to have a different lunch and dining experience in every one of our locations.”

“The delivery and takeaway market growth has affected our operations. “We have a large delivery base that accounts for a significant portion of our revenue,” Margaux continues. “That’s why it’s so important to us to deliver a fantastic experience to our customers at home and to create a personal experience for them as well.”

“We have more time and energy to connect with our customers. That’s what we want to spend the most time on – creating memorable eating experiences.” - Eva Urlings, chief operating officer

Order processing and compliance, simplified

Bavet has worked with delivery and takeaway channels Deliveroo, Uber Eats, and Takeaway.com since it opened its first restaurant. However, each channel offers different levels of services – each has its own system, format, and order processing tool.

“From an operational perspective, using several channels introduced chaos into the kitchen,” Eva asserts. “Multiple ticket layouts, multiple tablets on the workspace, manual retyping of tickets to ensure accurate VAT reporting – these are just a few challenges we’ve encountered.”

Bavet turned to Deliverect to streamline incoming orders and make ticketing and compliance less manually driven. “The fact that Deliverect integrates directly with delivery partner platforms is a big efficiency advantage, not just from the perspective of order handling, but also when it comes to customer ticketing and VAT compliance.”

More time to establish customer rapport

After kicking off its partnership with Deliverect in October 2018, Eva has seen essential benefits. “Order prep time is reduced since staff no longer have to copy tickets to the POS,” she explains. “As you can imagine, each delivery channel has its ticket template. Deliverect offers us a centralized view of each order, a single ticket format, and automatic order processing.”

But in addition to the obvious efficiency boost, what is the main advantage, in Eva’s eyes? “We have more time and energy to connect with our customers,” she concludes. “That’s what we want to spend the most time on – creating memorable eating experiences.”

"The team can now work much more efficiently, while also reducing staff costs. We have a better overview of our orders, and have eliminated unnecessary errors." - Sanne Schutte, Operation Trainer 

Deliverect? The key to success

Margaux confirms that Deliverect has provided us with the key to success to create a noteworthy takeaway and delivery experience. “We also work with Deliverect’s pick-up module, which allows customers to order their spaghetti directly from our website and collect it from any restaurant.”

But the most significant impact Deliverect has had on Bavet, according to Sanne Schutte, Operation Trainer is that the team can work much more efficiently while reducing staff costs. “We have a better overview of our orders and eliminated unnecessary errors. In the past, our orders came in through four different tablets. Now we use just one, which allows us to focus more on the customer experience.”