MONTCHIS

Highlights — TLDR

1. Significant Business Growth and Revenue Increase: Montchis, since partnering with Deliverect, has experienced remarkable growth in their operations. They reported a 216.8% increase in monthly revenue and a substantial rise in monthly orders by 224.1%, showcasing their successful expansion and popularity.

2. Operational Efficiency and Error Reduction: Through Deliverect's integration, Montchis significantly reduced order-related errors by 95%, resulting in monthly savings of €683. This improvement in efficiency has allowed them to focus more on their food offerings and customer experience.

3. Streamlined Order Management: Deliverect allowed Montchis to manage stock levels, halt sales of sold-out items, and forecast demand. This integration led to an enhanced oversight of all their establishments and channels via a single interface.

4. Innovative Use of Technology for Growth: Montchis utilized Deliverect's features to automate processes and professionalize operations. This technological advancement facilitated the smooth launch of their second location and is a cornerstone of their expansion plan.

5. Real-time Data for Strategic Decision Making: Access to detailed, real-time order data enabled Montchis to test new delivery products and tweak formats for different channels, empowering them to make informed decisions and adapt their business strategies effectively.

KEY ACHIEVEMENTS

• Savings of €683 per month by cutting down order errors.

• A whopping 216.8% monthly revenue boost.

• A rise in monthly orders by 224.1%.

Montchis, a Spanish company specializing in delectable cheesecake, debuted in 2020. Since then, he has tasted success, mastering the art of efficient delivery across multiple locations in collaboration with Deliverect.

We had the privilege of getting an exclusive look at the Montchis sweet kingdom from Nacho Sánchez, the COO and partner. He shared their story with us and explained how Deliverect has enhanced their operations, allowing them to work seamlessly as a cohesive team.

SWEETENING TASTE BUDS WITH MONTCHIS

Montchis is on a mission to seduce the senses with its delightful menu of delicious cheesecakes, creamy ice creams, and irresistible snacks. Clients can find these treats on their website and through delivery apps. Moreover, they've spread their sweetness across new regions of Spain. Their desserts grace the menu in 80 restaurants and stores, including prestigious spots like El Corte Inglés's Gourmet section.

Cake lovers get to pick from a spectrum of six cheesecake flavors: pistachio, triple cheese, citrus, two rich chocolate options, and their show-stealer – the classic version. Each slice promises love at first bite.

Montchis isn't just winning over taste buds; they're making waves online too. Their profile has a stellar 4.8 out of 5 stars on Google reviews, and they've charmed 13.3K followers on Instagram.

COOKING UP SUCCESS: THE MONTCHIS STORY

During the pandemic lockdown in 2020, many people attempted to diversify by enrolling in new classes or beginning new enterprises. Javi Montes, a seasoned chef with a decade of international culinary experience, wasn't one to sit idle.

He started baking tantalizing tarts and published them on social media, instantly whetting the appetites of friends and acquaintances. As word spread, the craving for his baked goods grew, laying the foundation for what we now know as Montchis.

The name "Montchis" is a playful spin on the English word "munchies," capturing that irresistible craving for something sweet. It's a fitting tribute to the mouthwatering magic Javi conjures with his creamy, flavor-packed creations.

The skyrocketing demand soon meant Javi's home kitchen couldn't keep up. He moved to a larger workspace, but the growth continued. Montchis rapidly diversified into B2B operations, fortified its delivery capabilities, and significantly expanded its workforce.

Today, around 25% of Montchis' business pours in from their home delivery service. This offers patrons the luxury of sinking their teeth into a Montchis cheesecake within 30 minutes if they're within the M30. Plus, they can even schedule their orders to suit their timing.

In a chat with us, Nacho, Montchis' COO and partner, highlighted one of their unique selling points: their exceptional attention to detail. They've set up a feedback system to collect and identify any concerns that may develop. More so, they see active listening as a cornerstone in their pursuit of continuous improvement.

CHALLENGES

In Montchis' recipe for success, challenges are part of the ingredient list.

While the business had mastered the culinary arts early on, handling sales data and decision-making took a lot of work to crack. Additionally, managing orders across multiple channels for different locations was brewing chaos.

One of the primary hurdles to hop over when venturing into delivery sales was managing the stock of finished products. Taking on-the-spot orders was difficult because these tarts require preparation time to achieve top quality. "Remember that our products need to be prepared well in advance to allow the cheesecake to set," Nacho emphasized.

SOLUTION

Nacho remembered a period when they experimented with an alternative tool; however, it fell short of satisfying the exacting requirements of their dynamic business. That spurred a search for a fresh solution, leading them to Deliverect.

By teaming up with Deliverect, they witnessed a transformative upgrade, especially its seamless integration with various channels. This tool allowed them to whip up a tailored internal app that could automagically manage stock levels, halt sales of sold-out items, and forecast demand, among other nifty features.

Nacho shared with us that they were delighted by Deliverect's wide variety of features, which effortlessly aligned with their needs, and the attention to detail in its continually improving user interface. 

"With Deliverect, we slashed order mishaps by a staggering 95%. We've saved many hours and money and dodged potential customer hiccups." — Nacho, COO and Partner at Montchis. 

Key Benefits Montchis Emphasizes in their Partnership with Deliverect:

• Process automation.

• Enhanced oversight of all their establishments and channels via a single interface.

• Halving the time spent on operational tasks has translated to substantial business growth.

RESULTS: FROM THE OVEN TO PEAK EFFICIENCY 

Montchis and Deliverect are baking a cake of achievements with an extra dash of efficiency. Since their collaboration began, they've seen the following impressive outcomes:

• Revenue skyrocketed by 216.8% without increasing the time dedicated to order management.

• Order-related issues were slashed by 95%, resulting in an estimated monthly saving of €700.

STRENGTHENING FUTURE PLANS

Nacho also points out that their partnership with Deliverect plays a pivotal role in Montchis' growth blueprint. Key highlights include:

• Access to detailed, real-time order data, enabling them to test new delivery products and tweak formats for different channels.

• The professionalization and automation of their processes made the launch of a second location seamless and paved the way for a hitch-free expansion plan.

• 428 Monthly order surge.

• €10,304.37 Monthly revenue boost.

• €683 Monthly savings from error reductions.

Montchis has smartly leveraged tech opportunities to thrive within a competitive landscape.

Through the professionalization and automation of their operations with Deliverect, they’ve not only rolled out a second location but are also gearing up for further expansions without any operational hitches.

Without a doubt, Montchis is cooking up success with a recipe blending innovation, passion, and hard work, promising a tantalizingly bright future.