Pain Points Multi-Location Restaurants Face and Solutions Through the Deliverect Suite

Multi-location restaurants manage complex logistics and supply chains, juggle different technology solutions, and often need help gathering accurate data from multiple sources to make important strategic decisions.

You have to contend with all this while maintaining consistency across locations regarding food quality, staff morale, and customer experience.

To remain profitable, restaurant chains must face these problems head-on by finding targeted, affordable solutions. 

Below we discuss multiple pain points multi-location restaurants face and the solutions Deliverect provides with its order and menu management features, integrations, and analytics tools.

6 Pain Points Multi-Location Restaurants Face Plus Solutions from Deliverect

1. Inconsistent Menu Management Across Locations

Restaurant chains without a centralized system for managing menus often struggle to maintain consistency in the design and content of their menus at different locations. 

Staff at different locations may make changes, and older menus might be used without the correct branding and menu items. If menu updates are sent by email, they are often missed, and errors are added when the information is transferred to the local menus.

This is especially true if the restaurants use multiple channels with different menus on each platform or partner. 

Solution: Utilize Deliverect Restaurants' Menu Management features for real-time menu updates and improved consistency

Deliverect Restaurants solves the issue of menu inconsistency by giving you a single central menu to update. You only have to access one platform and make updates in one place. They are then sent out to all locations on all platforms. 

The digital system removes the risk of errors being added in data transfer and ensures all your menus are the same, no matter where your customers find them.

2. Complex Order Management and Fulfillment

Managing orders from various channels, such as multiple third-party delivery platforms, external ordering platforms, and in-store orders, gets complicated. Restaurants might have multiple tablets for delivery orders, a POS system processing in-person orders, and a laptop for dealing with online orders. 

Having all these devices pinging at your staff from different places leads to errors and unhappy customers when orders are missed.

Solution: Leverage Deliverect’s Order Management system to centralize and streamline order processing

Deliverect integrates with delivery platforms, ordering sites, and POS systems to consolidate all your orders into one platform. 

Whether it’s your existing POS system or Deliverect’s platform, you can manage all your orders in one place as they flow through the system in a clear and consistent format.

3. Inefficiencies when Integrating Different Platforms

Multi-location restaurants typically use various tech solutions to manage operations efficiently, from POS systems to inventory management software, online ordering, and third-party delivery partners. 

The problem comes when these systems need to share data. If they are not integrated properly, it can increase manual workload and ordering errors.

Many online restaurants have to manually input orders into their POS system, which adds a ton of work and leads to input errors, especially at the busiest times.

Solution: Employ Deliverect’s integrations to connect all platforms and POS systems seamlessly

Deliverect integrates with all the major POS providers, including Micros Simphony, Lightspeed, and Square, online ordering platforms, third-party delivery partners, and many other restaurant software providers.

Deliverect’s integrations enable you to manage orders from multiple sources in one system, minimizing input errors and needless manual labor. The integrations are thoroughly tried and tested to ensure data is shared accurately and quickly, providing a seamless experience for staff.

4. Lack of Actionable Insights for Decision Making

One of the biggest struggles for multi-location restaurants is gathering useful data across locations. Data is difficult to collate in a consistent format when using multiple systems and without a central database. 

This makes it impossible to accurately assess the performance and profitability of different locations.

Solution: Use Deliverect Analytics to access comprehensive insights for optimizing operations and strategies

Using Deliverect Analytics, restaurants can access comprehensive insights consolidated from all locations. Deliverect’s platform takes in data from all its integrated software partners, providing a unified view for easy access to the necessary insights.

This centralized approach allows for better tracking of performance metrics, identifying trends, forecasting demand, and comparing sales across different locations. You can compare revenue between all your brands, locations, and channels in one place. 

With readily available actionable insights, managers and executives can make data-driven decisions to enhance menu offerings, streamline operations, and implement targeted marketing strategies, improving efficiency and increasing profitability.

5. Challenges in Expanding Online Presence

When attempting to increase their reach online, multi-location restaurants often face technical challenges, platform integration issues, and inconsistent customer experiences. 

Emerging channels like social media ordering have great potential to expand a restaurant’s customer base. Still, if implemented incorrectly, they can harm a restaurant's reputation more than good.

Solution: Take advantage of Deliverect’s support for Omni-channel Expansion to grow online and social media ordering presence efficiently

Deliverect understands the pitfalls of expanding online and has built tools to make it easy and pain-free. 

Deliverect simplifies the integration of multiple sales channels into a single, manageable system, allowing restaurant brands to maintain a consistent experience across all platforms. 

This helps reach a wider audience and streamlines the order processing workflow, reducing errors and saving time. 

Restaurants can leverage Deliverect to easily add new online sales channels and allow customers to order directly from major social media platforms like Facebook, Instagram, and WhatsApp.

Meeting customers looking for inspiration can significantly enhance your market reach and engagement. This approach enables a smoother expansion into online and social media channels, driving more sales while ensuring customer satisfaction.

6. Streamlining Delivery and Dispatch Operations

Multi-location restaurants often face complications in managing delivery operations, leading to delays, miscommunications, and increased operational costs. 

It might be issues dealing with drivers from multiple delivery partners or trouble efficiently assigning orders to drivers on your system.

This negatively impacts customer satisfaction and profitability, as inefficient delivery systems can lead to late arrivals, cold food, and incorrect orders.

Solution: Implement Dispatch by Deliverect for efficient delivery management, improving customer satisfaction, and reducing costs

Dispatch by Deliverect allows multi-location restaurants to regain control of delivery operations. Rather than relying on delivery partners, you can take the lead and ensure your customers get the best experience from ordering until they receive their food. 

Whether you use in-house drivers, delivery partners, or a combination, Dispatch by Deliverect can automatically assign orders to the most cost-efficient delivery partner to reduce costs. It seamlessly connects with Deliverect’s order management and KDS systems to provide a seamless flow of orders, reducing wait times and minimizing errors.   

Efficient delivery operations lead to improved customer satisfaction, reduced costs, and enhanced operational efficiency.

Tackle Your Biggest Problems Head-on with Deliverect

Deliverect’s end-to-end ordering and menu management, delivery management, and analytics suite provides solutions to the biggest headaches of multi-location restaurants. 

By simplifying technological integrations, providing tools to expand online, and giving operators the data insights they need to optimize across locations, Deliverect helps you operate more efficiently, grow your customer base, and boost profitability. 

If you are experiencing the pain of one or more of these challenges, the best way to understand Delicerect’s impact is to get hands-on. 

Get a demo today and see how Deliverect can transform your operational efficiency.