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Online Ordering 

User Privacy Notice 

Thank you for engaging with Deliverect N.V.,  a company incorporated under the laws of Belgium, with company number 0692.623.253, with a registered office at Foreestelaan 82, 9000 Ghent, Belgium ("Deliverect", "our", "we" or "us") and for accepting our terms and conditions ("Terms") to create and use your centralized Deliverect account ("Deliverect Account"). This Privacy Notice applies to all personal data collected from you in the performance of the Terms, and to create, operate, and use the Deliverect Account ("personal data"), and it explains what the Deliverect Account is for, and how we use the personal data.

1. What personal data do we collect?

  1. Identification. Your first name and last name.

  2. Address information. We only process street name, postcode, house number, city, state or province and country information. We do not process coordinates. We also process your billing address for invoicing purposes.

  3. Credentials. To create your Deliverect Account you will be promoted to select a password and provide your email address unless you continue with your Google or Facebook account.

  4. Phone Number. 

  5. Email address.

2. What do we use your personal data for?

We use your personal data for the following purposes:

  1. Account creation, authentication and login. The purpose of the Deliverect Account is to simplify the process of ordering products from Deliverect Customers, in the sense that you only need to have one Deliverect Account, instead of having independent accounts with each Deliverect Customer. When you create a Deliverect Account, our servers record and centralize  personal data and it will automatically be used for your order from other Deliverect customers that use Deliverect Online Ordering. The legal ground to process your personal data for this processing activity is the performance of the Terms. 

  2. Product improvements. We use your data to improve functionality, quality, and user experience. The legal grounds to process your personal data for this processing activity is our legitimate interest. 

  3. Legal proceedings and requirements. We use your data to investigate or address legal claims or disputes relating to use of Deliverect Account, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement. We perform the above activities on the grounds that they are necessary for purposes of our legitimate interests in investigating and responding to claims and disputes relating to use of our services and features, and/or necessary for compliance with applicable legal requirements.

3. With whom is personal data shared?

We may share your information with the following third parties for limited purposes:

  1. Deliverect customer using Deliverect Online Ordering, for the performance of the contract between Deliverect and its customer, and between you and the Deliverect customer.  Personal data would be processed by our customer for CRM & loyalty and marketing purposes. Within the scope of this processing activity, we process personal data under the instructions of the Deliverect customer as the processor of Deliverect customer. Deliverect Customer is the sole responsible party to take your consent as a controller, if required.

  2. Other members of our the Deliverect group for administration or reporting purposes;

  3. Google Tag Manager. We use the tool Google Tag Manager by Google on the online channel. The tool Tag Manager itself (that implements the tags) is a cookie-free domain. Through this service, website tags can be triggered, which allow us to draw conclusions about the use of the online channel that you use for Deliverect Online Ordering. The Google Tag Manager still triggers tags from other providers, which in turn may collect data. However, the Google Tag Manager does not access this data. If IP tracking has been deactivated, it remains in place for all tracking tags, provided they are implemented with the Google Tag Manager. This means that no cookies are used and no personal data is collected. For more information, please see the usage guidelines for this product (https://www.google.de/intl/de/policies/privacy/).

Occasionally, we may need to disclose your personal information to third parties where necessary for the legitimate interests of our business, or in order to comply with legal obligations, for example:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

  • If we have to disclose or share your personal data in order to comply with any legal obligation or request from a regulator or governmental agency, or to detect or prevent fraud or crime;

  • with our professional advisers, including lawyers, bankers, auditors and insurers who provide various services to us; and

  • To enforce or apply our Terms or other agreements, to protect the rights, property or safety of our group, our customers or others, and in connection with legal claims.

Due to the nature of the business, your personal data may be transferred to or accessed by Deliverect group companies or technology service providers located outside the European Economic Area. When we do so, we ensure to comply with laws on the transfer of personal data between countries.

4. Your Rights

You have certain rights in connection with the personal data we obtain about you. To update your preferences, correct your information, limit the communications you receive from us, or submit a request to exercise your rights, please contact us as specified in the “Contact Us” section.

As required by law, you have the right to: 

  1. Request access to certain personal data we maintain and process about you;

  2. Request that we update, rectify, correct, amend, erase or restrict certain personal data;

  3. Object to the processing of your personal data;

  4. File a complaint with a relevant Data Protection Authority; and

  5. Exercise your right to data portability.

To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to personal data. We may also decline your access request, but in the event we do, we will provide an explanation for our decision. Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. 

5. How Long We Retain Information 

The retention period of your personal data depends on the type of information, as described below. We will either delete or anonymize your information or, if this is not possible (for example, the information is stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

We retain user profile and related information for as long as you maintain your Deliverect Account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, to defend legal claims, and to continue to develop and improve our services and products.

6. Security Safeguards 

We use reasonable and appropriate physical, technical, and administrative safeguards, aligned with industry best practices, to protect your information from unauthorized use, access, loss, misuse, alteration, or destruction. We also require that third party service providers acting on our behalf or with whom we share your information also provide appropriate security measures in accordance with industry standards. Notwithstanding our security safeguards, it is impossible to guarantee absolute security in all situations. If you have any questions about the security,  please contact us on the email address listed in the “Contact Us” section below, and we will happily address any questions you may have. 

7. Changes to this Privacy Notice

We periodically update this Privacy Notice to describe new features, products, or services, and how those changes affect our use of your information. 

8. Contact Us 

If You have questions, concerns or complaints about how Deliverect is using your personal data, or if you simply just want to exercise your rights, please contact security@deliverect.com with your enquiry and they will be in touch with you.