Omni-Channel Expansion with Deliverect

Customers expect seamless interactions with brands across multiple platforms in today's digital-first world. For restaurants, this means transcending traditional dining experiences to meet customers wherever they are—online, on mobile, and in person. 

Achieving omni-channel success is no longer optional; it's necessary for ambitious restaurant brands looking to expand and reach more customers.

Here’s how restaurants can achieve sustainable expansion using the latest omnichannel tools from Deliverect Restaurant. With the right technology, you can reach more customers and ensure a consistent experience regardless of how they interact with your restaurant.

How to Achieve Omni-Channel Expansion with Deliverect Restaurants

Omni-channel success for restaurants means creating a seamless and integrated customer experience across multiple channels and platforms. 

This approach involves not just offering food through various ordering channels – like in-person, online, mobile apps, and third-party delivery services – it ensures that the customer experience is consistent, efficient, and satisfying no matter how or where the customer chooses to order.

The goal is to meet customers where they are, making it as easy as possible for them to order, pay, receive their food, and provide feedback. This will thereby increase customer satisfaction, loyalty, and sales.

Let’s see how Deliverect Restaurant enables multi-location restaurants to expand and reach more customers by integrating multiple channels.

Multi-platform Online Ordering

The omni-channel experience is about giving customers more choices when interacting with your restaurant. Offering online ordering through your website allows you to expand your restaurant’s reach and build exceptional loyalty.

Deliverect makes creating a best online ordering website with your logos, brand colors, and menus easy. 

Offering online ordering allows you to take control of the entire ordering experience, keep more of your profits, and connect better with your customers. You can ensure your customers get the high-quality experience they expect from your brand, from ordering through delivery or pick-up.

Book a 1:1 talk with one of our experts to learn more about one of the best online ordering system for restaurants

Social Media Ordering

Social media has transformed from a space for engagement and brand building for restaurants into a powerful sales channel. 

Deliverect Direct taps into this potential by enabling restaurants to accept orders directly from social media platforms, including Whatsapp, Facebook, and Instagram. Customers can easily place orders without leaving the social media app for convenience.

This allows you to meet customers hanging out and looking for foodie inspiration. Use social media to turn your followers into customers and grow your business.

Table Ordering

While embracing new channels is essential in the modern restaurant industry, omnichannel also includes traditional in-restaurant dining. 

Deliverect Direct offers mobile Table Ordering options to enhance the dine-in experience. Customers can scan a QR code to view the menu, place orders, and pay directly from their smartphones. They can even split checks and instantly receive loyalty rewards.

That means you can serve more customers with fewer staff members – and still offer a great dine-in experience with reduced wait times and fewer errors.

Dispatch by Deliverect

When aiming to expand and accept more orders, restaurants must be careful not to let delivery standards slip. Customers who have ordered food for delivery expect the same high-quality experience when receiving their food.

Taking control of the process ensures you give customers the best possible delivery experience. Dispatch by Deliverect puts delivery drivers on demand. Your orders can be automatically assigned to the best delivery service available or manually assigned by your team.

The system lets you and your customers track deliveries with real-time driver updates. You have the visibility to manage deliveries as efficiently as possible while your customers have clarity about when their food will arrive.

When combined with your Deliverect online ordering website, Dispatch enables you to control the customer experience end-to-end, from the moment they place the order to the payment options and delivery updates to when they receive the food.

Unlock the Full Potential of Omni-channel Success with Deliverect

Gone are the days when more sales channels meant more work for your team. With automation and smart restaurant technology, it’s now possible to expand into more channels without burdening your staff with extra devices and more manual tasks.

By integrating various ordering and delivery channels into a single, easy-to-use platform, Deliverect simplifies operations and enhances the customer experience across all touchpoints. 

If you’re eyeing expansion into more channels without increasing staff workload, Deliverect has the tools you need. 

Book a demo today to reach more customers without negatively impacting your customer experience.