Highlights of Ramen Isshin's Success with Deliverect — TLDR

1. Pivotal Role in Pandemic Survival: Deliverect played a crucial role in Ramen Isshin's ability to pivot to delivery during the pandemic, helping the brand to survive and thrive in uncertain times.

2. Seamless Integration with Multiple Delivery Platforms: With Deliverect's help, Ramen Isshin efficiently integrated multiple delivery platforms, such as Uber Eats, DoorDash, and SkipTheDishes, into their operations, saving time and reducing errors.

3. Elimination of Manual Order Entry: Before Deliverect, manual order entry led to numerous errors. Deliverect's integration with TouchBistro eliminated this issue, simplifying the process and ensuring accuracy.

4. Efficient Menu Management: Deliverect streamlined menu updates across various platforms, allowing Ramen Isshin to make quick changes from one centralized app, reducing the likelihood of mistakes and saving significant management time.

5. Labor and Cost Savings: Deliverect not only helped Ramen Isshin to reach new customers but also resulted in labor savings and reduced operational costs, all while maintaining their high food quality standards.

Ramen Isshin relies on Deliverect to painlessly add delivery channels

 Ramen Isshin was founded by three friends who wanted to bring the authentic taste of Japanese miso ramen to Toronto.

Owner Jason Matsubara recounts the popular Japanese noodle soup joint's origins: “It started with three friends back in Vancouver thinking about having a restaurant together. We found this location on College Street in October and opened on December 28, 2013.”

The original College Street location was so popular that three more followed, including a new location in Quebec.

Executive Chef Koji Zenimaru has over 25 years of experience cooking Japanese and Chinese cuisines. He has a deep understanding of the culture and history of the much-loved cooking traditions of Japan. This authenticity is central to the brand’s success.

Chihiro Shitomi, Manager, says that the way the ramen is prepared makes it unique: “Ramen Isshin is an authentic Japanese restaurant. We are the only place in the city to use a wok frypan to make delicious miso ramen.”

Frying the ingredients in the wok over a fierce flame helps to add another dimension to the bowl and meld the complementary flavors together. In addition to the signature red miso ramen, the menu boasts a wide range of styles, including vegetarian ramen and flavor-packed side dishes like chicken karaage and deep-fried pork gyoza.

Deliverect helps Isshin Ramen survive uncertain times

Before the pandemic, the brand was laser-focused on food quality and giving guests the best experience possible in the restaurants.

“We were never really into delivery,” Jason explains. But we always focused on in-house service and our food quality. We were always wondering if we ever should do delivery.”

But it turned out to be a very unexpected year. With dining rooms closed and restrictions in place, the brand was forced to offer delivery. With Deliverect’s help, the team turned this crisis into an opportunity.

“Delivery saved us. If it wasn’t for delivery, I don’t think we could be where we are today,” Jason reveals.

“Now when I add a new item, I don’t have to go over all the tablets, only one place, the Deliverect app. And that change goes all over. That saves us a lot of time and there's less chance of making a mistake.” - Mami Orihara, Restaurant Manager at Ramen Isshin

Key integrations save time and reduce mistakes.

Mami Orihara, Restaurant Manager, explains how they got started with delivery: “After COVID started, we had to adjust the operation for the delivery side. We started with Uber Eats to see how it went, then we added DoorDash and SkipTheDishes.”

However, adding new delivery partners so quickly led to problems the team had not anticipated. There was an increased workload and too many errors when manually inputting orders.

“Before using the Deliverect app, we had to type in every single order by hand,” Mami recalls, “We had at least 10 errors today from punching in orders by hand. When I added new menus or changed the price, I had to review all the tablets individually. As a manager, it was a pain.”

Deliverect immediately solved the team's most significant problems. Orders went directly into the POS, saving staff time and eliminating human error.

“Deliverect works well with TouchBistro, so we didn’t have to buy new hardware.” Mami Orihara adds, “We no longer need to punch in the orders. So I have to accept – that’s it!”

“Thanks to Deliverect managing our delivery platforms, we’re able to be in business and focus on getting our food to our customers at home.” - Jason Matsubara, Owner at Ramen Isshin

Menu changes are no longer an issue.

Using several different delivery partners led to other unforeseen problems for the team. When they needed to change a menu item or add an item, they would have to manually contact each delivery partner to make even the smallest changes.

Deliverect took the hassle out of menu changes, making the process far more efficient and reducing mistakes.

“Now, when I add a new item, I don’t have to go over all the tablets; I only have to go to one place: the Deliverect app,” Mami reveals. And that change goes all over. That saves us a lot of time, and there's less chance of making a mistake.”

Deliverect’s labor-saving features and integrations with existing tech made adding multiple delivery channels a smooth and painless experience for the team.

Not only did it survive, but Ramen Isshin reached new customers while reducing mistakes and saving on labor costs, all while ensuring the quality of the food was not compromised.

Jason explains how pivotal Deliverect was to the brand's success as it navigated the tough circumstances of this year: “Thanks to Deliverect managing our delivery platforms, we’re able to stay in business and focus on getting our food to our customers at home.”